Office information
Share approved hours, directions, parking and contact details.
For medical practice teams
A calmer front desk.A clearer first call.
AI front-desk call coverage for medical practices. Answer general questions about your office while your team focuses on the people in front of them.
From $299/month + $500 setup · 1,000 included minutes
Ava · front desk lineGeneral information · fictional example
00:00CallerWhere can I park?
AvaVisitor parking is behind the building.
Illustrative outcome. No real call, appointment or dispatch.
Examples of everyday caller questions: Where can I park? · Are you open late on Tuesdays? · Is the entrance step-free? · What’s the fax number for the office? · Are you closed for the holiday? · Which floor is the practice on? · Can I speak to the front desk? · What’s the office address?
- (929) 448-0268Industry demo line · up to 3 minutes
- $299/moStarting plan · 1,000 minutes included
- $0.25/minAdditional minutes, within an agreed budget
- Written scopeApproved before any plan is activated
Meet Ava
Ask about office hours, parking or how to reach the practice.
Demonstration only—please use fictional information and do not provide real patient, client or payment details.
Your industry’s AI demonstration
(929) 448-0268Your industry’s AI demonstration · up to 3 minutes
Read a fictional call example
Caller: “Do you have evening office hours?”
Ava: “Our example practice is open until 7 on Tuesdays. Please call the office directly for appointment or patient questions.”
Script illustration, not a recording of a live call.
Built around your day
Start with the questions your website can answer.
AI front-desk call coverage for medical practices. Answer general questions about your office while your team focuses on the people in front of them.
Clear boundaries
Redirect patient-specific requests to your staff without collecting health information.
One practice, one voice
Use the office’s approved answers and a consistent, professional greeting.
How it works
From the first ring to a useful next step.
Three steps we agree with you before a single call is forwarded.
- 01
Approve the information
Give us public office details, approved FAQs and the number patients should call.
- 02
Set the boundaries
Patient records, symptoms, treatment, prescriptions and appointment details stay with your practice.
- 03
Test ordinary questions
Check office hours, directions and off-script requests before forwarding any calls.
A defined pilot. A clear price.
Start with the right scope.
Monthly US-dollar pricing. No plan starts until you approve the written scope and billing terms.
General front desk
$299 / month
+ $500 one-time setup
One office · one receptionist · one phone number
1,000 minutes included / month
$0.25 per additional minute with an agreed overage budget
- One approved general-information script
- Business-hours, overflow or after-hours answering
- Patient-specific requests directed to your office
- One script update per month; email support
Booking: General information only; no patient intake or booking
Connections: No patient-system integration included
Scheduling readiness
Conditional offer · readiness review required
$750 / month
+ $1,500 one-time setup
Proposed scope: one office and one scheduling connection
3,000 minutes included / month
$0.25 per additional minute with an agreed overage budget
- Requirements and integration review first
- Required agreements and safeguards must be in place
- One scheduling workflow, tested before activation
- Maintenance scope confirmed in the written pilot
Booking: Not available for activation until readiness requirements are met
Connections: One tested scheduling connection in the proposed scope
All plans cover inbound US calls with your chosen business-hours, overflow or after-hours schedule. One AI receptionist and one local number per included location. Unused minutes do not roll over. Pilot billing uses connected time rounded up to the next minute per call. Additional locations, scripts, premium/toll-free numbers, SMS, third-party subscriptions and new custom integrations require an agreed quote. Email support is during US Eastern business hours; no 24/7 human support or response-time guarantee is included. We agree the usage cap and fallback before activation. Existing AssistCall customer terms are unchanged.
The practical details
Before your first call.
Does Ava collect patient information?
Not in this launch. The general-information pilot does not collect patient-specific details or access records. Callers are directed to the practice.
Can Ava schedule medical appointments?
Not in the current pilot. The scheduling offer is conditional on the required agreements, safeguards and a tested scheduling connection.
Can we use this as emergency triage?
No. Ava is not a medical professional or an emergency service. Your approved greeting must tell callers how to reach appropriate urgent help.
Your workflow, first
Let’s map your first week.
Bring the calls you want covered. We’ll agree the script, handoff and limits.