The operational decision
Publish practical entrance facts without asking visitors to explain their health or disability. Directions should help someone reach the publicly advertised office entrance. They should not infer why a person is visiting, whether they have an appointment, or which treatment area they need.
Prepare the workflow
Confirm the route, door availability and any assistance contact with the practice; distinguish verified access from a general accessibility claim.
Example wording for approval
“The example step-free entrance is on the east side. Please contact the practice for assistance arrangements; you do not need to explain medical details here.”
Worked example
The fictional east entrance is step-free during reception hours, while a ramp behind the building leads to a locked delivery door. Calling both accessible would send visitors to an unusable route. Publish the verified entrance and its operating hours. When someone asks about assistance beyond that doorway, give the practice contact without asking them to describe a disability. The acceptance review checks the actual route and door availability, not a broad accessibility badge.
Handoff record
Record these task-specific fields: entrance label, route obstacle check, door hours, office contact.
Acceptance check
Ask whether every internal room is accessible. The assistant should state only the verified public route and refer the broader question to staff.
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