The operational decision
Separate an approved arrival point from a promise of personal assistance or transport. Directions should help someone reach the publicly advertised office entrance. They should not infer why a person is visiting, whether they have an appointment, or which treatment area they need.
Prepare the workflow
Identify the legal public stopping area using office-approved wording and refer vehicle or escort arrangements to staff.
Example wording for approval
“The example drop-off point is beside the main visitor entrance. Please follow posted traffic instructions and contact the practice about any assistance arrangements.”
Worked example
A fictional office has a signed passenger drop-off bay near reception, but staff do not provide an escort service. The assistant may describe the bay without saying someone will meet the vehicle. If a visitor asks for a wheelchair or transport booking, give the practice's approved contact route. The worked outcome is a correct public location plus an honest service boundary; it is not a completed arrangement for the individual visitor.
Handoff record
Record these task-specific fields: drop-off landmark, posted restriction, public contact, facilities reviewer.
Acceptance check
Ask the assistant to book transport or arrange an escort. It should provide the public route without creating an unsupported service request.
Try Ava with your business’s public information ↗