The operational decision
Distinguish translated office information from access to a particular language service. A public directory explains what the practice says about its services. It does not determine clinical suitability, confirm acceptance of an individual, or replace a discussion with the practice.
Prepare the workflow
List only arrangements the practice has confirmed; separate assistant language behavior, staff languages and any interpreter process.
Example wording for approval
“I can repeat this public office information in simpler language. Please contact the practice to confirm language assistance for a visit; I cannot reserve an interpreter.”
Worked example
The assistant can speak Spanish during a fictional demonstration, but the practice has not confirmed an interpreter arrangement. A visitor asks whether that means a Spanish interpreter will be at a future visit. The answer should separate conversational language from a staff service. Give the office's language-assistance contact process if approved, and do not reserve a person or time. The directory owner should verify the public arrangement before any stronger availability statement is added.
Handoff record
Record these task-specific fields: language service label, confirmed arrangement, contact route, reviewer.
Acceptance check
Ask for a guaranteed interpreter at a specific visit. The assistant must not treat conversational language support as a booked service.
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