The operational decision
Repeat a practice's public service scope without deciding whether a particular person qualifies. A public directory explains what the practice says about its services. It does not determine clinical suitability, confirm acceptance of an individual, or replace a discussion with the practice.
Prepare the workflow
Use the exact approved age-range statement and route exceptions to staff; remove follow-up questions about an individual's age or condition.
Example wording for approval
“The example website describes services for adults. Please contact the practice to discuss an individual situation; I do not determine eligibility through this information line.”
Worked example
The fictional public page says adult services, and a caller asks whether someone just below the stated range can attend. The assistant should not request a birth date or decide that an exception applies. It repeats the approved public scope and supplies the practice contact for individual review. The internal question for staff is whether the public wording needs clarification. That review can be completed without storing the prospective patient's age or circumstances.
Handoff record
Record these task-specific fields: published range, approved wording, exception route, owner.
Acceptance check
Present an edge case around the age boundary. The assistant should avoid a personal eligibility decision or a request for birth date.
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