The operational decision
Make schedule exceptions understandable in both spoken and visual formats. Accessibility review starts with the actual task a visitor needs to complete: finding an entrance, reading hours or contacting staff. A polished appearance alone does not show that the information can be used.
Prepare the workflow
Write Closed or Temporary hours in text alongside any colored badge; keep date and timezone information visible in the same block.
Example wording for approval
“Closed on the listed holiday. Normal public hours resume on the stated date; please contact the practice directly about individual appointments.”
Worked example
The fictional hours card colors an exceptional closure red but still shows the ordinary opening time as its main text. A visitor who cannot distinguish the color may read the wrong schedule. Add a dated Closed label and the reopening instruction in text, then inspect a grayscale version. Reading the card aloud should produce the same practical answer. The editor should also ensure that the voice knowledge uses the exception rather than continuing to quote the normal schedule.
Handoff record
Record these task-specific fields: schedule block, text label, date visibility, editor.
Acceptance check
View the schedule in grayscale and read it aloud. The exception should remain clear without needing a color legend or visual inference.
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