The operational decision
Avoid unreviewed updates when the usual content owner is absent. Public information becomes stale when office operations change. A lightweight review habit is more useful than a large launch document that nobody updates after the first week.
Prepare the workflow
Document which role can approve factual corrections and what must wait; keep temporary coverage for the approval role time-limited.
Example wording for approval
“The backup office editor may approve a verified public-hours correction during the named absence. Patient workflow changes remain outside this pilot.”
Worked example
The main fictional office editor is away for a week. A backup may approve a verified holiday-hours correction but has no authority to add patient callback collection. Put those limits in the coverage note. When a request mixes both changes, separate them: correct the public hours through the backup, and leave the proposed patient workflow disabled for its distinct review. One authorized edit should not become an implicit approval for everything attached to the same request.
Handoff record
Record these task-specific fields: primary role, backup role, approval scope, coverage dates.
Acceptance check
Present a request to add appointment collection while the owner is away. The backup should reject it as beyond the delegated public-information scope.
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