The operational decision
Help visitors connect a public transit stop to the office entrance. Directions should help someone reach the publicly advertised office entrance. They should not infer why a person is visiting, whether they have an appointment, or which treatment area they need.
Prepare the workflow
Verify the final walking directions separately from transport schedules; keep departure times outside the answer unless the office maintains an authoritative source.
Example wording for approval
“From the example station exit, follow the public signs toward Oak Street. I can explain the office entrance, but please check the transit operator for departures.”
Worked example
A fictional station has North and South exits, and only the South exit matches the office's approved walking directions. A caller says they are at the North exit. The assistant should clarify the starting landmark or direct them to the public route description, rather than repeating turn right without a reference point. Train delays and departure predictions stay with the transit operator. The office's task is to keep its final walking segment intelligible and current.
Handoff record
Record these task-specific fields: station exit, walking landmarks, verification date, route owner.
Acceptance check
Ask for the next train time while discussing directions. The assistant should separate office wayfinding from an unverified transit prediction.
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